You can make special requests at time of booking, however many of our room features can be guaranteed at the time of booking by selecting the room type that matches the request. Please note that whilst we try our best to fulfil requests they cannot be guaranteed.
Book online via Book Now, contact the site team via the Our Locations page, or for 5+ rooms call the Groups team on 0203 504 5555 (Mon–Fri 9:00–17:30). There’s a Price Match Guarantee: if you find a lower rate for the same room, location and terms within 12 hours of booking, we’ll refund the difference; we’ll also price-match pre-booking with proof (screenshot with date/time). Submit claims to reservations@roomzzz.com or call 0203 504 5555.
Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in our Family Grande Studios for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.
Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets here - https://www.roomzzz.com/terms-and-conditions
Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.
Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets - here
No. All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.