Terms and Conditions


Reservations: A valid credit or debit card is required to guarantee the reservation. One guest must be over the age of 18. Payment time frames for the reservation is dependent on the rate type you opt to book and will be detailed at the time of booking. We accept all major credit and debit cards. All bookings will require a pre-authorisation of a valid credit or debit card upon arrival. We accept Visa Credit or Debit & MasterCard only for pre-authorisations.

Contactless cards, Apple and Google Pay are accepted at the hotel for incidentals. Please note that there is a limit of £30 for contactless, Apple and Google Pay

Please see rates individual terms and conditions for cancellation reference. If you cannot meet the requirements of check in and are denied entry to the hotel, full charges totalling the first nights room rate will still be applied to the card used to secure the reservation.

Cash Payments: All Roomzzz Aparthotels are cashless, we accept payments via Visa Debit, Visa Credit, MasterCard, Apple Pay, Google Pay and contactless cards

Bookings at Leeds Headingley: Leeds Headingly is an unmanned location therefore, guests are required to check in at Roomzzz Leeds City West on 2 Burley Road, LS3 1JR and will be given the car park codes and keys to access the accommodation, which is approximately a 5 minute onward drive. The room type booked will specify you are booked into this location by stating the room type followed by at Headingley

Grande Plus Rooms: Grande Plus Studios are suitable for a maximum of 3 occupants. There is an additional charge of £10 per night for use of the a roll away bed for all ages of the additional occupant

Best Price Guarantee: Roomzzz.com will always be the best place to find competitive advance rates, offers and flexibility for our stylish studios and apartments. If you find a lower rate for the same apartment, on the same arrival date, with the same booking terms and length of stay, within 12 hours of our quote or making your reservation, we will refund you the difference. We will price match if you haven’t yet booked. To demonstrate the price you have seen, we will need a screen-shot with the date / time visible. A valid rate submission must be found on a publicly available channel or source without pre-qualification or membership necessary for entitlement to the rate. Occasional promotional offers made through closed user groups are unlikely to be better than Roomzzz.com and will not qualify against our best rate guarantee. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

Published Rates: All rates quoted are per apartment per night, subject to availability and inclusive of VAT at the current rate.

Roomzzz Advance Saver Rate: All rates are to be pre-paid at the time of booking and deem the 

reservation non-amendable and non-refundable. Payment is non-transferrable

Flexible Rate: A valid credit or debit card is required at the time of booking to secure your reservation, a valid credit or debit card will also be required on check in for a pre-authorisation. Payment is due on arrival at the hotel. Free cancellation is available until midday 24hours prior to arrival. Cancellation after this point will incur a cancellation fee. 

Promotional Offers: When you book a promotional rate, individual terms and conditions will apply, please check at the time of booking. All promotional offers are non-cancellable, non-amendable and non-refundable. We reserve the rights to amend or cancel any offers as appropriate without prior notice.

Long Stay Rate: All long stay packages are based on a minimum of 30 consecutive nights. Payment is due 7 days prior to arrival and this then deems the booking non-refundable, non-amendable and non-transferable. Extensions to long stay reservations once in-

Cancellation: Any cancellations made after the cancellation policy on the Roomzzz Flex Rate will incur full cancellation charges. This will be charged to the card that was used to guarantee the reservation. (Not applicable to Roomzzz Advantage Rates, Promotional Offers and Long Stay Rates) Bookings made through other websites may have different cancellation terms. Please check the Terms & Conditions on your confirmation.

Roomzzz Royalty: Royalty is discounted from the Roomzzz Flex Rate only

Roomzzz Royalty Cancellation: Any cancellations made after 12 noon on the day of arrival will incur a charge for the 1st night’s accommodation. This will be charged to the card that was used to guarantee the reservation.

No Shows: In case of a no show, the first night’s accommodation will be charged as per the rate at the time of booking to the card that was used to guarantee the reservation (Not applicable to Roomzzz Advantage Rates, Best Available Rates, Promotional Offers and Long Stay Rates).

Check in: Standard check in time is from 3pm. Early check in from 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.

Check Out: Standard check out time by 11am. Late check out up to 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.

Special Requirements: Specially adapted rooms are available including wheelchair adapted bathrooms at some locations, with lifts in all public areas. Cots are also available, subject to availability. Please check with the hotel prior to arrival.

Special Requests: All special requests will be noted on the booking. We will try our best to fulfil all requests however, these cannot be guaranteed.

Security: For security reasons only guests with reservation are allowed access to the apartments after 10 pm. Please note that all your personal belongings are your responsibility. A safety deposit box is available at the hotel for small items.

Luggage Store: We can store luggage prior to arrival and after departure. It is your responsibility to leave these locked and secured. Any luggage stored is left at your own risk.

Lost Property: Any property left behind by guests will be stored as per procedure. Food and drink items are discarded.

Smoking: All public areas and apartments are Non-Smoking and a minimum fine of £100 will be automatically charged for fumigation.

Noise: Guests causing nuisance to other paying guests will be asked to vacate their apartments and make a compensatory payment.

Damage: In the event of malicious, wilful or negligence of room or other property damage, Roomzzz will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, Roomzzz will pursue the matter through civil courts.

Bookings via Alternate Websites: If guests book through any website other than www.roomzzz.com, please refer to your confirmation with regards to the terms and conditions of your reservation.


This site is provided to you by Roomzzz. The use of this site is subject to the following terms and conditions. Roomzzz may change or amend these terms and conditions from time to time. The use of the site is conditional on your acceptance of these terms and conditions.

Materials contained on this site are the copyright of Roomzzz, Roomzzz business partners or others. You may download and/or use the materials contained on this site for your own private use for non-commercial purposes. Materials contained herein may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, re-posted or otherwise used in any form without the express written consent of Roomzzz. Gathering and reproducing materials and prices from this site by the use of spiders or other mechanisms is not permitted without express written consent from Roomzzz.

The trade marks used on this site are the trade marks or registered trade marks owned by Roomzzz Ltd or its associated companies unless otherwise acknowledged.

Roomzzz will pursue the unauthorised use of its intellectual property rights to the fullest extent allowed by law.

Roomzzz use reasonable endeavour to ensure that material contained on this site is correct and accurate, and all material is published in good faith. Roomzzz shall not be liable for any direct, indirect or consequential losses or damages arising out of the use of this site or any errors, inaccuracies or omissions in the material or information provided.

Roomzzz accepts no liability for any information, notices, advertisement etc submitted by others to this site.

Any material submitted by you to this site shall not be regarded as confidential and Roomzzz may use it in any way including copying, modifying and publication in any medium. Roomzzz shall have no obligation to compensate you for use of such material.

In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use of performance of this site or its contents.

All users are advised to check all details of the advertisement carefully before entering into any agreements of any kind. If in doubt, please seek legal advice.

Roomzzz reserve the right, without notice, to amend the specifications of products and services presented on the site and to discontinue any product or service.

Whilst Roomzzz endeavour to ensure that all details are correct at all times, we cannot guarantee its complete accuracy.

Parklife Promotion – rates are subject to availability and the discount will be deducted from the Roomzzz Flex Rates and Roomzzz Advance Saver. No discount will apply to promotional rates, long stay, royalty & negotiated corporate rates. Promotion is live until 1st July.