Terms and Conditions



A valid credit or debit card is required to guarantee the reservation. One guest must be over the age of 18 with the exception of Leeds Headingley where one guest must be over the age of 25. We accept Visa & Mastercards to guarantee your reservation. All bookings will require a pre-authorisation of a valid credit or debit card upon check in. We accept Visa Credit or Debit & MasterCard only for pre-authorisations, no cash or cheque is accepted at the hotels. 

If you cannot meet the requirements of check in and are denied entry to the hotel, full charges totalling the first night’s room rate will still be applied to the card used to secure the reservation.

Check in: Standard check in time is from 3pm. Early check in from 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.

Check Out: Standard check out time by 11am. Late check out up to 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.

Special Requirements: Specially adapted rooms are available including wheelchair adapted bathrooms at some locations, with lifts in all public areas. Cots are also available, subject to availability. Please check with the hotel prior to arrival.

Special Requests: All special requests will be noted on the booking. We will try our best to fulfil all requests however, these cannot be guaranteed.

Security: For security reasons only guests with a reservation are allowed access to the apartments after 10 pm. Please note that all your personal belongings are your responsibility. A safety deposit box is available at the hotel for small items. Many apartments have lock box safes in the room, check individual hotel for confirmation. We operate CCTV recording in public areas and corridors for your safety and security.

Bookings at Leeds Headingley: Leeds Headingly is an unmanned location therefore, guests are required to check in at Roomzzz Leeds City West on 2 Burley Road, LS3 1JR and will be given the car park codes and keys to access the accommodation, which is approximately a 5 minute onward drive. The room type booked will specify you are booked into this location by stating the room type followed by at Headingley. The minimum age for the lead guest at this property is 25. Bookings at Leeds Headingley incur a damage deposit of £100 per room, fully returnable following your stay if the room is returned in an undamaged condition. 

Grande Plus Rooms: Grande Plus Studios are suitable for a maximum of 3 occupants. There is an additional charge of £10 per night for use of a roll away bed for all ages of the additional occupant

Reselling of your booking: Roomzzz operates a strict no re-sell policy, if we identify bookings where a room is being resold through unauthorised channels, we reserve the right to cancel the reservation. No refunds will be given and cancellation charges will apply in the event of lost revenue. 

Bookings via Alternative Travel Websites: If guests book through any website other than www.roomzzz.com, please refer to your confirmation from them with regards any specific terms and conditions of your reservation.

Best Price Guarantee: Roomzzz.com will always be the best place to find the most competitive bedroom rates, special offers and flexible terms for our stylish studios and apartments. In the unlikely event you find a lower rate for the same apartment, on the same arrival date, with the same booking terms and length of stay, within 12 hours of our quote or making your reservation, we will refund you the difference and match the rate. We will price match if you haven’t yet booked. To demonstrate the price you have seen, we will need a screen-shot with the date / time visible. A valid rate submission must be found on a publicly available channel or source without pre-qualification or membership necessary for entitlement to the rate. Occasional promotional offers made through closed user groups are unlikely to be better than Roomzzz.com and will not qualify against our best rate guarantee. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

Published Rates: All rates quoted are per apartment per night, subject to availability and inclusive of VAT at the current rate.


Cash Payments: All Roomzzz Aparthotels are cashless, we accept payments via Visa Debit, Visa Credit, MasterCard, Apple Pay, Google Pay and contactless cards

Contactless cards, Apple and Google Pay are accepted at the hotel for incidentals. Please note that there is a limit of £30 for contactless, Apple and Google Pay

Cancellation Policies:

Roomzzz Advance Saver Rate / Roomzzz Early Bird Saver Rate: All rates are to be pre-paid at the time of booking and deem the reservation non-amendable and non-refundable. Payment is non-transferrable. 

Roomzzz Flexible Rate: A valid credit or debit card is required at the time of booking to secure your reservation, a valid credit or debit card will also be required on check in for a pre-authorisation. Payment is due on arrival at the hotel. Free cancellation is available until midday 24hours prior to arrival. Cancellation after this point will incur a cancellation fee to the value of the first nights’ accommodation. 

Promotional Discounted Offers:  All promotional offers are non-cancellable, non-amendable and non-refundable. We reserve the right to amend or withdraw any offers as appropriate without prior notice. Bookings made would be honoured in full after any such change or withdrawal

Long Stay Rate: All long stay packages are based on a minimum of 28 consecutive nights. Payment is due 7 days prior to arrival which deems the booking non-refundable, non-amendable and non-transferable. 

Roomzzz Key Account, Local Accounts and Corporate Rates: A valid credit or debit card is required at the time of booking to secure your reservation, a valid credit or debit card will also be required on check in for a pre-authorisation. Payment is due on arrival at the hotel. Free cancellation is available until midday 24hours prior to arrival. Cancellation after this point will incur a cancellation fee. 

Roomzzz Royalty: A valid credit or debit card is required at the time of booking to secure your reservation. A valid credit or debit card will also be required on check in for a pre-authorisation. Payment is due on arrival at the hotel. Free cancellation is available until midday 24hours prior to arrival. Cancellation after this point will incur a cancellation fee cancellation fee to the value of the first night’s accommodation. We reserve the right to change, replace or withdraw Roomzzz Royalty discount at any time and we will advise in advance through the website of a replacement loyalty program when available. All current bookings will be honoured.

No Shows: In case of a no show, the first night’s accommodation will be charged as per the rate at the time of booking to the card that was used to guarantee the reservation (Not applicable to Roomzzz Saver, Early Bird Rates, Promotional Rates and Long Stay Rates where full charges will apply)

Early Departures: Cancellation fees will be applied in line with the cancellation policies of your rate plan. Typically this could be the next night’s rate on a flex booking or the remainder of the package for advance bookings and special offers

Roomzzz reserves the right to cancel your reservation at any time with immediate effect if – payments for reservations have not been made within the agreed time frames. Or you break the contract in anyway. 

We also may cancel your reservation in the event of severe weather conditions, acts of terrorism, fire, flooding, power failure, emergency evacuation, other circumstances beyond our control. In the event of such a cancellation, we will endeavour to contact you in advance and advise alternative options

Out-booking: In the unlikely event that we are not able to accommodate your booking on the night of arrival, we will find alternative suitable accommodation and ensure that you are charged no more than the original booked rate. Any difference will be covered by Roomzzz for your inconvenience

Optional extras:  These will automatically be charged at the time of booking if you opt to book on a non-refundable rate. This also becomes non-refundable. If you book an optional extra on a flexible rate, payment is due 7 days before arrival and you will be contacted by our reservations team to arrange the payment. Cancellations of optional extras can be cancelled more than 7 days prior to arrival, room terms and conditions are separate and can be found on your confirmation or full terms and conditions online at www.roomzzz.com


York Flood Evacuation Risk

Due to the riverside location of Roomzzz York City, in extreme weather circumstances there is a possibility that we may need to evacuate the property when no access to/from the hotel may occur.  Roomzzz York City will be given flood advice by the Environment Agency and will evacuate in line with their guidelines. In the event of a property evacuation, guests may be relocated to neighboring properties in or around York, offered date changes or financial reimbursements. This is at the discretion of Roomzzz York City.  For more information, please contact the central reservations team or head to the Flood Warning Information Services website https://flood-warning-information.service.gov.uk.





Hotel Information and Terms 

Luggage Store: We can store luggage prior to arrival and after departure. It is your responsibility to leave these locked and secured. Any luggage stored is left at your own risk.

Lost Property: Any property left behind by guests will be stored as per procedure. Food and drink items are discarded.

Smoking: All public areas and apartments are Non-Smoking and a minimum fine of £100 will be automatically charged for fumigation to the card used to secure the booking.

Noise: Guests causing nuisance to other paying guests will be asked to vacate their apartments and make a compensatory payment.

Damage: In the event of malicious, wilful or negligence of room or other property damage, Roomzzz will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, Roomzzz will pursue the matter through civil courts. Roomzzz charges a damage deposit of £100 per room for bookings at Leeds Headingley, fully returnable after your stay once the room has been returned in an undamaged condition. 








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