Got a question that needs an answer? We’re one step ahead of you

Key information

How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

Back to top

What time is check in and check out?

You can check in anytime from 3pm. And checkout is 11am. But you can check in or check out up to 2 hours earlier or later for just £10 each. Just let us know.

Back to top

Where can I park?

Most Roomzzz Aparthotels have plenty of parking nearby, but each one is different. So please check your confirmation email or contact the Aparthotel you’re staying at.

Back to top

What are the reception operating hours?

We’re here for you around the clock! Our reception team is available 24/7 and ready to jump into action if you have any issues.

Back to top

Why have I not had my security deposit back?

It can take up to 10 days for debit card payments and up to 14 days for credit card payments to be returned, and international cards may take slightly longer.

Back to top

General

Can I bring my pet?

Unfortunately, your pet can’t stay with us. However, we do allow guide and assistance dogs.

Back to top

Can I smoke in my apartment?

No. All our aparthotels are strictly non-smoking. This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Back to top

Are cots available for infants?

There are a small number of travel cots available for infants and also Z beds for older children available. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

Can I make specific requests (e.g. for bath/balcony etc)?

You can make special requests at time of booking or by contacting the Central Reservations team. Please note that whilst we try our best to fulfil requests they cannot be guaranteed.

Back to top

Can I turn up at the hotel on the day without pre-booking?

This is subject to availability. But you will need a valid credit card for pre-authorisation (Visa, Mastercard) and a valid debit or credit card to pay for your apartment.

Back to top

Do you provide towels?

Yes, we have towels set out and ready for you in all of our apartments.

Back to top

Why has the rate gone up since I checked last time?

Simply put, supply and demand. The fuller we get the more the price increases. To get the best available price it’s best to book as early as possible.

Back to top

What toiletries are provided in the rooms?

In all apartments we provide complimentary designer toiletries for you. As standard, you’ll receive shampoo, shower gel and hand wash, but in some of our larger suites, you’ll receive a few extra treats!

Back to top

Business Stays

How can I apply for a corporate rate with Roomzzz Aparthotel?

Just email your requirements to sales@roomzzz.com and we’ll be more than happy to help.

Back to top

Breakfast

What does Grab and Go breakfast include, and when is it served?

Our handy, complimentary breakfast includes a selection of hot drinks and fruit juices, as well as a variety of yoghurts, freshly baked pastries and fruit. You can grab these tasty delights anytime between 6.30am and 10.30am to eat on the move, or take back to bed with you. You choose.

Back to top

I’m dairy free/gluten free – what can I eat for breakfast?

We have a range of Grab & Go breakfast items, so there are dairy free/gluten free options available. If you’re unsure, or have any queries, please speak to a member of the reception team who will be happy to advise you.

Back to top

Checking in

What time is check in and check out?

You can check in anytime from 3pm. And checkout is 11am. But you can check in or check out up to 2 hours earlier or later for just £10 each. Just let us know.

Back to top

Can I leave my suitcase at reception?

Yes, of course! If you arrive before your check-in time, or want to have a last wander around the city after you check out, you don’t need to drag your luggage around with you. We’ll give you a luggage token and happily store your bags behind reception until you return to collect them.

Back to top

Can I pay cash on arrival?

Roomzzz are cashless. Although we’ll no longer accept cash, we do accept all major credit and debit cards. All bookings will require a pre-authorisation of a valid credit or debit card upon arrival (We accept Visa credit / debit card, MasterCard, contactless cards, Apple and Android Pay. Please note that there is a limit of £30 for contactless, Apple and Android Pay).

Back to top

Will I need to pay anything on arrival?

If you haven’t paid for your booking yet, you will need to pay on arrival. All bookings will also require a pre-authorisation of a valid credit or debit card upon arrival (We accept Visa debit / credit card, MasterCard, contactless cards, Apple and Android Pay. Please note that there is a limit of £30 for contactless, Apple and Android Pay).

Back to top

Didn’t find an answer to your query?
Get in touch

Contact us