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Terms and Conditions

Booking Terms and Conditions

Reservations: A valid credit or debit card is required to guarantee the reservation. One guest must be over the age of 18. Payment time frames for the reservation is dependent on the rate type you opt to book and will be detailed at the time of booking. We accept all major credit and debit cards. All bookings will require a pre-authorisation of a valid credit or debit card upon arrival. We accept Visa Credit or Debit & MasterCard only for pre-authorisations.

Roomzzz Liverpool: As a guest at Roomzzz Liverpool, you have access to the lounge, gym and laundry facilities (chargeable). There are additional facilities within the building that are strictly reserved for use by IconInc’s residents. Grab and Go breakfast is served 6.30am-10am. The lounge offers free hot drinks 24 hours a day. The gym is open 6am-12am. You are only allowed to consume alcohol in your apartment. The rest of Roomzzz Liverpool is alcohol free. If you wish to use the gym at IconInc, please sign a disclaimer at reception prior to use.

Contactless cards, Apple and Android Pay are accepted at the hotel for incidentals. Please note that there is a limit of £30 for contactless, Apple and Android Pay

Please see rates individual terms and conditions for cancellation reference. If you cannot meet the requirements of check in and are denied entry to the hotel, full charges totalling the first nights room rate will still be applied to the card used to secure the reservation.

Cash Payments: All Roomzzz Aparthotels are cashless, we accept payments via Visa Debit, Visa Credit, MasterCard, Apple Pay, Android Pay and contactless cards

Bookings at Leeds Headingley: Leeds Headingly is an unmanned location therefore, guests are required to check in at Roomzzz Leeds City West on 2 Burley Road, LS3 1JR and will be given the car park codes and keys to access the accommodation, which is approximately a 5 minute onward drive. The room type booked will specify you are booked into this location by a @ Headingley prefix.

Family Grande Rooms: Family Grande Studios are suitable for a maximum of 2 adults and 1 child up to the age of 12 years. 

Best Price Guarantee: We guarantee the lowest rate for all bookings made directly with us. If guests find a lower rate elsewhere online within 24 hours of booking, we will honour the lower rate. To claim the lower rate you will need to respond to the email confirmation you have received from Roomzzz along with proof of where you obtained the lower rates. You will need to include a URL and a screen shot of the page.

Published Rates: All rates quoted are per apartment per night, subject to availability and inclusive of VAT at the current rate.

Best Available Rate: All rates are to be pre-paid at the time of booking and deem the reservation non-amendable and non-refundable. Payment is non-transferrable. 

Long Stay Rate: All long stay packages are based on a minimum of 30 consecutive nights. Payment is due 7 days prior to arrival and this then deems the booking non-refundable, non-amendable and non-transferable. Extensions to long stay reservations once in-house will be charged at the Best Available Rate.

Promotional Offers: When you book a promotional rate, individual terms and conditions will apply, please check at the time of booking. All promotional offers are non-cancellable, non-amendable and non-refundable. We reserve the rights to amend or cancel any offers as appropriate without prior notice.

Flexible Rate: A valid credit or debit card is required at the time of booking to secure your reservation, a valid credit or debit card will also be required on check in for a pre-authorisation. Payment is due on arrival at the hotel. Free cancellation is available until midday 24hours prior to arrival. Cancellation after this point will incur a cancellation fee. 

Winter 2017 Promotion: Full payment is required at the time of booking and deems the reservation non-amendable and non-refundable. Full cancellation charges will apply in the event of a cancellation. Payment is non-transferable.

Cancellation: Any cancellations made on the Best Available Rate will incur full cancellation charges. This will be charged to the card that was used to guarantee the reservation. (Not applicable to Roomzzz Advantage Rates, Promotional Offers and Long Stay Rates) Bookings made through other websites may have different cancellation terms. Please check the Terms & Conditions on your confirmation.

Roomzzz Royalty: Royalty is discounted from the Best Available Rate only

Roomzzz Royalty Cancellation: Any cancellations made after 12 noon on the day of arrival will incur a charge for the 1st night’s accommodation. This will be charged to the card that was used to guarantee the reservation.

No Shows: In case of a no show, the first night’s accommodation will be charged as per the rate at the time of booking to the card that was used to guarantee the reservation (Not applicable to Roomzzz Advantage Rates, Best Available Rates, Promotional Offers and Long Stay Rates).

Check in: Standard check in time is from 3pm. Early check in from 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.

Check Out: Standard check out time by 11am. Late check out up to 1pm is available at £10, subject to availability. Please contact the hotel reception directly to arrange this.

Special Requirements: Specially adapted rooms are available including wheelchair adapted bathrooms at some locations, with lifts in all public areas. Cots are also available, subject to availability. Please check with the hotel prior to arrival.

Special Requests: All special requests will be noted on the booking. We will try our best to fulfill all requests however, these cannot be guaranteed.

Security: For security reasons only guests with reservation are allowed access to the apartments after 10 pm. Please note that all your personal belongings are your responsibility. A safety deposit box is available at the hotel for small items.

Luggage Store: We can store luggage prior to arrival and after departure. It is your responsibility to leave these locked and secured. Any luggage stored is left at your own risk.

Lost Property: Any property left behind by guests will be stored as per procedure. Food and drink items are discarded.

Smoking: All public areas and apartments are Non-Smoking and a minimum fine of £100 will be automatically charged for fumigation.

Noise: Guests causing nuisance to other paying guests will be asked to vacate their apartments and make a compensatory payment.

Damage: In the event of malicious, willful or negligence of room or other property damage, Roomzzz will charge the amount of any loss sustained, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, Roomzzz will pursue the matter through civil courts.

Bookings via Alternate Websites: If guests book through any website other than www.roomzzz.com, please refer to your confirmation with regards to the terms and conditions of your reservation.

Website Terms and Conditions

This site is provided to you by Roomzzz. The use of this site is subject to the following terms and conditions. Roomzzz may change or amend these terms and conditions from time to time. The use of the site is conditional on your acceptance of these terms and conditions.

Materials contained on this site are the copyright of Roomzzz, Roomzzz business partners or others. You may download and/or use the materials contained on this site for your own private use for non-commercial purposes. Materials contained herein may not be copied, reproduced, published, distributed, downloaded, changed, amended, reused, re-posted or otherwise used in any form without the express written consent of Roomzzz. Gathering and reproducing materials and prices from this site by the use of spiders or other mechanisms is not permitted without express written consent from Roomzzz.

The trade marks used on this site are the trade marks or registered trade marks owned by Roomzzz Ltd or its associated companies unless otherwise acknowledged.

Roomzzz will pursue the unauthorised use of its intellectual property rights to the fullest extent allowed by law.

Roomzzz use reasonable endeavour to ensure that material contained on this site is correct and accurate, and all material is published in good faith. Roomzzz shall not be liable for any direct, indirect or consequential losses or damages arising out of the use of this site or any errors, inaccuracies or omissions in the material or information provided.

Roomzzz accepts no liability for any information, notices, advertisement etc submitted by others to this site.

Any material submitted by you to this site shall not be regarded as confidential and Roomzzz may use it in any way including copying, modifying and publication in any medium. Roomzzz shall have no obligation to compensate you for use of such material.

In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the viewing, use of performance of this site or its contents.

All users are advised to check all details of the advertisement carefully before entering into any agreements of any kind. If in doubt, please seek legal advice.

Roomzzz reserve the right, without notice, to amend the specifications of products and services presented on the site and to discontinue any product or service.

Whilst Roomzzz endeavour to ensure that all details are correct at all times, we cannot guarantee its complete accuracy.