Privacy Policy

Policy summary 

Personal Data collected for the following purposes and using the following services:  

Advertising

Facebook Audience Network Personal Data: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data * 

Analytics

Google Analytics, Google Analytics with anonymized IP, Hotjar Form Analysis & Conversion Funnels, Display Advertising extension for Google Analytics, Google Ads conversion tracking and Facebook Ads conversion tracking Personal Data: Cookies and Usage Data * 

Contacting the User

Contact form Personal Data: email address, first name, last name and phone number Mailing list or newsletter Personal Data: date of birth, email address, first name, last name and phone number * 

Heat mapping and session recording

Hotjar Heat Maps & Recordings Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service * 

Interaction with data collection platforms and other third parties

Hotjar Recruit User Testers Personal Data: Cookies, Usage Data and various types of Data * 

Interaction with live chat platforms

Quicktext SAS, Personal Data: Cookies and Usage Data * 

Interaction with online survey platforms

Hotjar Poll & Survey widgets Personal Data: Cookies, Usage Data and various types of Data * 

GuestRevu Personal Data: privacy policy can be viewed here https://www.guestrevu.com/privacy  

Managing contacts and sending messages

Cendyn Personal Data: Cookies and email address * Privacy policy can be viewed here https://www.cendyn.com/privacy-policy/.

Remarketing and behavioral targeting

AdWords Remarketing and Facebook Remarketing Personal Data: Cookies and Usage Data Facebook Custom Audience Personal Data: Cookies and email address. 

Further information about Personal Data 

RMS Personal Data collected: email address, first name, last name, phone number, mobile number, address, credit card details and passport information for international guests. The above information is all in relation to a hotel booking. By filling in the booking form with their Data, the User authorises Roomzzz to use these details to reply to requests for information, quotes or any other kind of request as indicated on the booking form. You can read RMS’s Policy by visiting: https://www.rmscloud.com/terms-and-conditions#privacy-policy

Avvio Personal Data collected: 

Email address, first name, last name, phone number, mobile number, address and credit card details. The above information is all in relation to a hotel booking. By filling in the booking form with their Data, the User authorizes Roomzzz to use these details to reply to requests for information, quotes or any other kind of request as indicated on the booking form. You can read Avvio’s Privacy Policy by visiting: www.avvio.com/privacy-policy.html

Cendyn Personal Data collected:
Cendyn collects personal information that you provide to us. For the purposes of this Privacy Notice, the term “personal information” refers to data you voluntarily provide in connection with use of the Site that identifies you and/or the company on whose behalf you are accessing and using the Site. Personal information includes your name, e-mail address, phone number, company affiliation, physical address and/or certain other personal information. Full privacy policy can be found here https://www.cendyn.com/privacy-policy/. 

3rd Party Online Travel Agents Personal Data collected: 

Email address, first name, last name, phone number, mobile number, address and credit card details. The above information is all in relation to a hotel booking. By filling in the booking form with their Data, the User authorises Roomzzz to use these details to reply to requests for information, quotes or any other kind of request as indicated on the booking form. 

Siteminder Personal Data collected:

First name and last name. The above information is all in relation to a hotel booking. You can read Siteminder’s Privacy Policy by visiting: www.siteminder.com/legal/privacy/ . 

HotelRez

Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service. You can read HotelRez Privacy Policy by visiting: https://www.hotelrez.co.uk/privacypolicy

RMS Pay

RMS Pay processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment. Personal Data: various types of Data as specified in the privacy policy of the service. RMS Pay is a payment service provided by RMS. You can read RMS Privacy Policy by visiting: https://www.rmscloud.com/products/rms-pay

Contact information 

Owner and Data Controller Roomzzz Aparthotels, Northgate, 118 North St, Leeds LS2 7PN Owner contact email: privacy@roomzzz.com. 

Full Policy

Types of Data collected Among the types of Personal Data that this Website collects, by itself or through third parties, there are: first name, last name, phone number, email address, Cookies, Usage Data, date of birth, various types of Data and unique device identifiers for advertising (Google Advertiser ID or IDFA, for example). Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection. Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website. Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service. Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner. Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available. Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Mode and place of processing the Data

Methods of processing The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies: 

Users have given their consent for one or more specific purposes. Note: Under some legislations, the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law; 

* provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof; 

* processing is necessary for compliance with a legal obligation to which the Owner is subject; 

* processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner; 

* processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party. In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. 

Place The Data is processed

At the Owner’s operating offices and in any other places where the parties involved in the processing are located. Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data. Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data. If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section. 


Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Therefore: 

* Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed. 

* Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner. The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

The purposes of processing

The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User, Managing contacts and sending messages, Analytics, Heat mapping and session recording, Interaction with online survey platforms, Interaction with data collection platforms and other third parties, Interaction with live chat platforms, Remarketing and behavioural targeting and Advertising. Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.

Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services: Advertising this type of service allows User Data to be utilized for advertising communication purposes displayed in the form of banners and other advertisements on this Website, possibly based on User interests. This does not mean that all Personal Data are used for this purpose. Information and conditions of use are shown below. Some of the services listed below may use Cookies to identify Users or they may use the behavioral retargeting technique, i.e. displaying ads tailored to the User’s interests and behavior, including those detected outside this Website. For more information, please check the privacy policies of the relevant services. In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page. Facebook Audience Network (Facebook, Inc.) Facebook Audience Network is an advertising service provided by Facebook, Inc. In order to understand Facebook’s use of Data, consult Facebook’s data policy. This Website may use identifiers for mobile devices (including Android Advertising ID or Advertising Identifier for iOS, respectively) and technologies similar to cookies to run the Facebook Audience Network service. One of the ways Audience Network shows ads is by using the User’s ad preferences. The User can control this in the Facebook ad settings. Users may opt-out of certain Audience Network targeting through applicable device settings, such as the device advertising settings for mobile phones or by following the instructions in other Audience Network related sections of this privacy policy, if available. Personal Data collected: Cookies, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Analytics

The services contained in this section enable the Owner to monitor and analyse web traffic and can be used to keep track of User behavior. Google Analytics (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant. Google Analytics with anonymised IP (Google Inc.) Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilises the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualise and personalise the ads of its own advertising network. This integration of Google Analytics anonymises your IP address. It works by shortening Users’ IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be sent to a Google server and shortened within the US. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant. Hotjar Form Analysis & Conversion Funnels (Hotjar Ltd.) Hotjar is an analytics service provided by Hotjar Ltd. Hotjar honors generic Do Not Track headers. This means your browser can tell its script not to collect any of your data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data collected: Cookies and Usage Data. Place of processing: Malta – Privacy Policy – Opt Out. Display Advertising extension for Google Analytics (Google Inc.) Google Analytics on this Website might use Google’s Interest-based advertising, 3rd-party audience data and information from the DoubleClick Cookie to extend analytics with demographics, interests and ads interaction data. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant. Google Ads conversion tracking (Google Inc.) Google Ads conversion tracking is an analytics service provided by Google Inc. that connects data from the Google Ads advertising network with actions performed on this Website. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy. Privacy Shield participant. Facebook Ads conversion tracking (Facebook, Inc.) Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy. Privacy Shield participant. 

Contacting the User

Contact form (this Website) By filling in the contact form with their Data, the User authorises this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header. Personal Data collected: email address, first name, last name and phone number. Mailing list or newsletter (this Website) By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase. Personal Data collected: date of birth, email address, first name, last name and phone number.

Heat mapping and session recording

Heat mapping services are used to display the areas of a page where Users most frequently move the mouse or click. This shows where the points of interest are. These services make it possible to monitor and analyse web traffic and keep track of User behavior. Some of these services may record sessions and make them available for later visual playback. Hotjar Heat Maps & Recordings (Hotjar Ltd.) Hotjar is a session recording and heat mapping service provided by Hotjar Ltd. Hotjar honors generic, Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data collected: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service. Place of processing: Malta – Privacy Policy – Opt Out. Interaction with data collection platforms and other third parties This type of service allows Users to interact with data collection platforms or other services directly from the pages of this Website for the purpose of saving and reusing data. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Hotjar Recruit User Testers (Hotjar Ltd.) The Hotjar Recruit User Testers widget is a service for interacting with the Hotjar data collection platform provided by Hotjar Ltd. Hotjar honors generic „Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data collected: Cookies, Usage Data and various types of Data. Place of processing: Malta – Privacy Policy – Opt Out.

Quicktext SAS, you can read Quicktext Privacy Policy by visiting; https://www.quicktext.im/privacy-policy/. Personal Data collected: Cookies and Usage Data. Place of processing: Paris, France.

Interaction with online survey platforms

This type of service allows Users to interact with third-party online survey platforms directly from the pages of this Website. If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Hotjar Poll & Survey widgets (Hotjar Ltd.) The Hotjar Poll & Survey widgets are services that enable interaction with the Hotjar platform provided by Hotjar Ltd. Hotjar honors generic “Do Not Track” headers. This means the browser can tell its script not to collect any of the User’s data. This is a setting that is available in all major browsers. Find Hotjar’s opt-out information here. Personal Data collected: Cookies, Usage Data and various types of Data. Place of processing: Malta – Privacy Policy – Opt Out. 


GuestRevu – information that you provide by filling in any forms on our website. This includes information provided at the time of enquiring about our services, subscriptions to any of our services, posting or uploading material to our website (including any images), or requesting information from us through the contact section of the website. Privacy policy can be viewed here https://www.guestrevu.com/privacy.

Managing contacts and sending messages

This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message. Cendyn is an email address management and message sending service provided by Cendyn. Personal Data collected: Cookies and email address. Place of processing: United Kingdom – Privacy Policy.

Remarketing and behavioural targeting

This type of service allows this Website and its partners to inform, optimise and serve advertising based on past use of this Website by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity. In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page. AdWords Remarketing (Google Inc.) AdWords Remarketing is a remarketing and behavioural targeting service provided by Google Inc. that connects the activity of this Website with the Adwords advertising network and the Doubleclick Cookie. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Facebook Remarketing (Facebook, Inc.) Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network. Personal Data collected: Cookies and Usage Data. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant. Facebook Custom Audience (Facebook, Inc.) Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network. Personal Data collected: Cookies and email addresses. Place of processing: United States – Privacy Policy – Opt Out. Privacy Shield participant.

Further information about Personal Data 


RMS Personal Data collected: email address, first name, last name, phone number, mobile number, address, credit card details and passport information for international guests. The above information is all in relation to a hotel booking. By filling in the booking form with their Data, the User authorises Roomzzz to use these details to reply to requests for information, quotes or any other kind of request as indicated on the booking form. You can read RMS’s Policy by visiting: https://www.rmscloud.com/terms-and-conditions#privacy-policy.

Avvio Personal Data collected: email address, first name, last name, phone number, mobile number, address and credit card details. The above information is all in relation to a hotel booking. By filling in the booking form with their Data, the User authorises Roomzzz to use these details to reply to requests for information, quotes or any other kind of request as indicated on the booking form. You can read Avvio’s Privacy Policy by visiting: www.avvio.com/privacy-policy.html.

3rd Party Online Travel Agents Personal Data collected: email address, first name, last name, phone number, mobile number, address and credit card details. The above information is all in relation to a hotel booking. By filling in the booking form with their Data, the User authorises Roomzzz to use these details to reply to requests for information, quotes or any other kind of request as indicated on the booking form.

Siteminder Personal Data collected: first name and last name. The above information is all in relation to a hotel booking. You can read Siteminder’s Privacy Policy by visiting: www.siteminder.com/legal/privacy/.

Hotelrez: Personal Data: Cookies, Usage Data and various types of Data as specified in the privacy policy of the service. You can read HotelRez Privacy Policy by visiting: https://www.hotelrez.co.uk/privacypolicy


RMS Pay: RMS Pay processing services enable this Website to process payments by credit card, bank transfer or other means. To ensure greater security, this Website shares only the information necessary to execute the transaction with the financial intermediaries handling the transaction. Some of these services may also enable the sending of timed messages to the User, such as emails containing invoices or notifications concerning the payment. Personal Data: various types of Data as specified in the privacy policy of the service. RMS Pay is a payment service provided by RMS. You can read Global Payments Privacy Policy by visiting: https://www.rmscloud.com/products/rms-pay.

The rights of Users: Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following: 

* Withdraw their consent at any time.

* Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data. 

* Object to processing of their Data.

* Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.

* Access their Data.

* Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.

* Verify and seek rectification.

* Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected. 

* Restrict the processing of their Data.

* Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.

* Have their Personal Data deleted or otherwise removed.

* Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.

* Receive their Data and have it transferred to another controller.

* Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.

* Lodge a complaint.

* Users have the right to bring a claim before their competent data protection authority. 

Details about the right to object to processing: Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection. Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights: Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Cookie Policy: This Website uses Cookies. To learn more and for a detailed cookie notice, the User may consult the Cookie Policy. 

Additional information about Data collection and processing. 


Legal action: The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services. The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data: In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance: For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy:  More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

How “Do Not Track” requests are handled: This Website does not support “Do Not Track” requests. To determine whether any of the third-party services it uses honor the “Do Not Track” requests, please read their privacy policies.

Changes to this privacy policy: The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required. h2. Definitions and legal references.

Personal Data (or Data): Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data: Information collected automatically through this Website (or third-party services employed in this Website), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Website, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment. h4. User The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject: The natural person to whom the Personal Data refers. h4.

Data Processor (or Data Supervisor): The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner): The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the Owner of this Website.

This Website (or this Application): The means by which the Personal Data of the User is collected and processed.

Service: The service provided by this Website as described in the relative terms (if available) and on this site/application.

European Union (or EU): Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies: Small sets of data stored in the User’s device.

Legal information: This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy relates solely to this Website, if not stated otherwise within this document.

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