Got questions? We’ve got the answers!

Got a question that needs an answer? We’re one step ahead of you

Are council tax / bills included?

There are no additional charges. NO council tax, NO bills, NO worries.

Back to top

How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

Back to top

Is air conditioning available?

Yes, this is available in all our apartments and throughout the building for your comfort.

Back to top

Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

Back to top

Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Back to top

What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

Back to top

What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Back to top

Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Back to top

Can I have parcels delivered to site?

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

Back to top

Can I bring my pet?

Unfortunately, your pet can't stay with us. However, we do allow guide and assistance dogs.

Back to top

Where can I park?

We offer concession with the Q-Park on Deansgate North (M3 7WJ). Please speak to our reception team on departure for a discount voucher. This will reduce your parking charge (for 24 hours) to £10.

Back to top

How far are you from the closest train station / airport?

We are 2 minutes’ walk to Manchester Victoria train station and 10 miles away from Manchester Airport, which can be reached by train or tram.

Back to top

How far are you from the city centre?

We are bang in the middle of the city, next to Exchange Square Metro. This tram stop goes to multiple locations around the city. Another way to explore the city is to take the free bus from Piccadilly Station, which also stops at multiple locations.

Back to top

Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Grande Studios for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

What is your disabled access?

We have a disabled lift at the entrance to get you up the steps. There are 6 accessible rooms available to choose from, with lift access to every floor.

Back to top

What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, combi microwave / oven, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

Back to top

Do the rooms have baths or showers?

All our apartments have showers. Liberty, Shilling and Guinea Suites have a separate bathtub.

Back to top

Washing machine - powders / detergents what is available and where?

The communal laundry room (equipped with washer / dryer) is situated on the 1st floor next door to the elevators, ready for your use free of charge. Washing tablets are available to buy at reception.

Back to top

Where is the closest supermarket?

There’s a Co-op on Corporation Street opposite our main entrance.

Back to top

Didn’t find an answer to your query?
Get in touch

Contact us