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Are council tax / bills included?

There are no additional charges. NO council tax, NO bills, NO worries.

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How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

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Is air conditioning available?

Yes, this is available in all our apartments and throughout the building for your comfort.

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Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

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Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

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What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

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What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

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Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

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Can I have parcels delivered to site?

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

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Can I bring my pet?

Unfortunately, your pet can't stay with us. However, we do allow guide and assistance dogs.

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Where can I park?

We offer concession with the Q-Park on St James Street (M1 4LX). Please speak to our reception team on departure for a 25% discount voucher.

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How far are you from the closest train station / airport?

We are 10 minutes’ walk to Piccadilly Train station and 20 minutes’ walk to Manchester Victoria station. Manchester Airport, accessible by train from Deansgate, Oxford Road or Piccadilly stations take around 20-35 minutes. It’s also accessible by local buses (bus number 43 & 103), which will take approximately 1 hour depending on time of the day & traffic conditions.

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How far are you from the city centre?

We are situated on the edge of China Town, 5 minutes’ walk from Piccadilly Gardens and 10 minutes’ walk from Piccadilly Train Station.

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Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Grande Studios and The Penthouse for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

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What is your disabled access?

There are no steps leading to the main entrance, with a double motion activated front door which leads into an entrance lobby. There is an elevator to take the guests into reception, which is located on the ground floor. We offer one spacious wheelchair accessible room.

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What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

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Do the rooms have baths or showers?

All our apartments have showers. Elegance Suites and the Penthouse have a separate bathtub.

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Washing machine - powders / detergents what is available and where?

The communal laundry rooms (equipped with washer / dryer) are situated on the 2nd, 3rd, 4th and 5th floors, ready for your use free of charge. Washing tablets are available to buy at reception.

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Where is the closest supermarket?

Tesco Express are within 5 minutes’ walk on Oxford Street and on Princess Street. Sainsbury’s on Mosely Street is within the same distance.

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