Got questions? We’ve got the answers!

It’s easy. Book online anytime by clicking on ‘Book Now’. Or get in touch with our site teams via call or email directly by visiting the ‘Our Locations’ tab and selecting your specific location. Or if you are looking for 5 rooms or more you can contact our friendly Groups team on 0203 504 5555 (available from 9am to 5:30pm Monday to Friday). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will also price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please email the details to reservations@roomzzz.com or call 0203 504 5555.

Air conditioning is available in selected hotels, please refer to the selected hotels facilities section on the website for full details.

Yes, all UK landline calls are complimentary during your stay with us.

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets here - https://www.roomzzz.com/terms-and-conditions

We offer concession with the Q-Park on St James Street (M1 4LX). To receive 25% discount you must prebook - visit https://www.q-park.co.uk/en-gb/cities/manchester/piazza/ and input code 'RMZMC25' to receive the discounted rate.

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Family Grande Studios and The Penthouse for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

There are no steps leading to the main entrance, with a double motion activated front door which leads into an entrance lobby. There is an elevator to take the guests into reception, which is located on the ground floor. We offer one spacious wheelchair accessible room.

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

All our apartments have showers. Elegance Suites and the Penthouse have a separate bathtub.

The communal laundry rooms (equipped with washer / dryer) are situated on the 2nd, 3rd, 4th and 5th floors, ready for your use free of charge. Washing tablets are available to buy at reception.

We are 10 minutes’ walk to Piccadilly Train station and 20 minutes’ walk to Manchester Victoria station. Manchester Airport, accessible by train from Deansgate, Oxford Road or Piccadilly stations take around 20-35 minutes. It’s also accessible by local buses (bus number 43 & 103), which will take approximately 1 hour depending on time of the day & traffic conditions.

Tesco Express are within 5 minutes’ walk on Oxford Street and on Princess Street. Sainsbury’s on Mosely Street is within the same distance.

No Council Tax, No Bills, No Worries. Please note for bookings in Manchester. The Manchester ABID City Visitor Charge is a supplementary £1 Charge per room per night, created for the development and promotion of tourism, will come into effect from April 1st 2023 Click Here for more information. Please note this charge is not commissionable to travel agencies.