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Are council tax / bills included?

There are no additional charges. NO council tax, NO bills, NO worries.

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How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

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Is air conditioning available?

Yes, this is available in all our apartments and throughout the building for your comfort.

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Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

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Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

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What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

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What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

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Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

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Can I have parcels delivered to site?

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

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Can I bring my pet?

Unfortunately, your pet can't stay with us. However, we do allow guide and assistance dogs.

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What is your disabled access?

There are no raised steps to enter the building. We have 8 accessible rooms available to choose from, with lift access to every floor.

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Where can I park?

Onsite parking is available on a first come, first serve basis on arrival and is charged from £10 per night. Maximum height is 1.93m and there are 2 electric charging stations available. Alternatively, parking can be found at the nearby Stratford multi-storey car park (E15 1BB).

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How far are you from the closest train station / airport?

We are 10 minutes’ walk from the Stratford International station, with several underground lines and overground DLR (Docklands Light Railway) linking to other stations going to all UK airports. Also couches go directly to Stansted airport from the Stratford Coach Station.

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How far are you from the city centre?

We are 10 minutes’ walk from the Stratford shopping centre and the Westfield shopping centre. 15 minutes’ walk from the Queen Elizabeth Olympic Park. Stratford International is served by the Central and Jubilee lines, great for exploring London on a day trip.

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Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Grande Studios and Dezign Suites for older children. Liberty Suites are equipped with a sofa bed that can be put up on request. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

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What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Liberty Suites also have an oven. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

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Do the rooms have baths or showers?

All our apartments have showers. Liberty suites have baths with showers overhead.

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Washing machine - powders / detergents what is available and where?

The communal laundry room (equipped with washer / dryer) is situated on the 5th floor, ready for your use free of charge. Washing tablets are available to buy at reception.

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Where is the closest supermarket?

Lidl and Sainsbury’s can be found within 10 minutes’ walk, inside the Stratford Shopping centre. Morrison’s can also be found next to the shopping centre.

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