Got questions? We’ve got the answers!

Got a question that needs an answer? We’re one step ahead of you

Can I bring my pet?

Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets - here

Back to top

How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or get in touch with our site teams via call or email directly by visiting the ‘Our Locations’ tab and selecting your specific location. Or if you are looking for 5 rooms or more you can contact our friendly Groups team on 0203 504 5555 (available from 9am to 5:30pm Monday to Friday). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will also price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please email the details to reservations@roomzzz.com or call 0203 504 5555.

Back to top

Is air conditioning available?

Unfortunately, this is not available here.

Back to top

Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

Back to top

Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Back to top

What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

Back to top

What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Back to top

Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Back to top

Can I have parcels delivered to site?

Yes, all you need to do is meet the driver at the gate to receive your parcel delivery. Alternatively, parcels can be delivered to Leeds City West reception and you can collect from there.

Back to top

Where can I Park?

Parking is available at selected aparthotels, please refer to the specific locations for details.

Back to top

Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in all our apartments for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

What is your disabled access?

We have locations that can better accommodate your needs and offer disabled access. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, ovens, fridge, freezer, dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

Back to top

Do the rooms have baths or showers?

All our apartments have baths with showers overhead.

Back to top

Washing machine - powders / detergents what is available and where?

Every apartment has a washer / dryer ready for your use free of charge. Washing tablets are available to buy at Leeds City West reception.

Back to top

How do I check in / check out?

Please note that Roomzzz Leeds Headingley does not have a 24-hour reception. You will need to check-in at Roomzzz Leeds City West, 2 Burley Road, Leeds, LS3 1JR. We offer 24/7 support from our Leeds City West reception. Breakfast that is served at reception in Leeds City West is also offered as a pre-packed bag to take upon check in. Information regards number for reception and gate code for car park is also provided by the host upon check in in a leaflet that has all the information required to know about the Headingley site. Guests are not required to come to Leeds City West to check out as there is express check out box placed in Headingley.

Back to top

Where is the closest supermarket?

One Stop on Burley Road (LS4 2PX) and Premier Convenience Store on Kirkstall Hill (LS4 2SG) are both under 3 minutes’ walk away.

Back to top

Are council tax / bills included?

No Council Tax, No Bills, No Worries.

Back to top

Didn’t find an answer to your query?
Get in touch

Contact us
whatsapp