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How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

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Is air conditioning available?

Yes, this is available in all our apartments and throughout the building for your comfort.

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Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

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Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

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What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

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What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

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Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

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Can I have parcels delivered to site?

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

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Are council tax / bills included?

There are no additional charges. NO council tax, NO bills, NO worries.

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Can I bring my pet?

Unfortunately, your pet can't stay with us. However, we do allow guide and assistance dogs.

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Where can I Park?

Onsite parking is available on a first come, first serve basis on arrival and is charged from £10 per night. Alternatively, parking can be found at the Q-Park on Barbican Kent St (YO10 4AH) or Nunnery Ln (YO23 1AA) at a cost.

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How far are you from the closest train station / airport?

We are 20 minutes’ walk or 7 minutes’ drive to the train station. The nearest airport is Leeds-Bradford, which is 30 miles away (about 50 minutes’ drive).

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How far are you from the city centre?

We are 10 minutes’ walk from the city centre.

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How far are you from the racecourse?

York Racecourse on Knavesmire Road (YO23 1EX) is 6 minutes’ drive and 22 minutes’ walk.

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Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Grande Studios, Dezign and Loft Suites for older children. Some Smart Studios can be used as interconnecting family rooms. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

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What is your disabled access?

We have a lift in the ground floor car park to help you enter the building. There are 3 accessible rooms available to choose from, with lift access to every floor.

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What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

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Do the rooms have baths or showers?

All our apartments have showers.

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Washing machine - powders / detergents what is available and where?

The communal laundry room (equipped with washer / dryer) is situated on the 3rd floor, ready for your use free of charge. Washing tablets are available to buy at reception.

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Where is the closest supermarket?

Sainsburys Local situated across the traffic lights on Bishopthorpe road is just 3 minutes’ walk away. Another Sainsburys Local and Tesco are 5 minutes’ walk on Micklegate Street.

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