Got questions? We’ve got the answers!

It’s easy. Book online anytime by clicking on ‘Book Now’. Or get in touch with our site teams via call or email directly by visiting the ‘Our Locations’ tab and selecting your specific location. Or if you are looking for 5 rooms or more you can contact our friendly Groups team on 0203 504 5555 (available from 9am to 5:30pm Monday to Friday). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will also price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please email the details to reservations@roomzzz.com or call 0203 504 5555.

Air conditioning is available in selected hotels, please refer to the selected hotels facilities section on the website for full details.

Yes, all UK landline calls are complimentary during your stay with us.

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets here - https://www.roomzzz.com/terms-and-conditions

Onsite parking is available on a first come, first serve basis on arrival and is charged from £15 per night. Alternatively, parking can be found at the Q-Park on Barbican Kent St (YO10 4AH) or Nunnery Ln (YO23 1AA) at a cost.

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Family Grande Studios, Dezign and Loft Suites for older children. Some Smart Studios can be used as interconnecting family rooms. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

We have a lift in the ground floor car park to help you enter the building. There are 3 accessible rooms available to choose from, with lift access to every floor.

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

The communal laundry room (equipped with washer / dryer) is situated on the 3rd floor, ready for your use free of charge. Washing tablets are available to buy at reception.

We are 20 minutes’ walk or 7 minutes’ drive to the train station. The nearest airport is Leeds-Bradford, which is 30 miles away (about 50 minutes’ drive).

We are 10 minutes’ walk from the city centre.

Sainsburys Local situated across the traffic lights on Bishopthorpe road is just 3 minutes’ walk away. Another Sainsburys Local and Tesco are 5 minutes’ walk on Micklegate Street.

No Council Tax, No Bills, No Worries.

All of our apartments have showers. Only a small number of our apartments have baths, please contact the Front Desk directly for more information on these.