Got questions? We’ve got the answers!

Got a question that needs an answer? We’re one step ahead of you

How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or get in touch with our site teams via call or email directly by visiting the ‘Our Locations’ tab and selecting your specific location. Or if you are looking for 5 rooms or more you can contact our friendly Groups team on 0203 504 5555 (available from 9am to 5:30pm Monday to Friday). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will also price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please email the details to reservations@roomzzz.com or call 0203 504 5555.

Back to top

Is air conditioning available?

Air conditioning is available in selected hotels, please refer to the selected hotels facilities section on the website for full details.

Back to top

Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

Back to top

Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Back to top

What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

Back to top

What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Back to top

Can I have parcels delivered to site?

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

Back to top

Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Family Grande Studios for older children. Maxima Suite has a bunkbed in the second bedroom. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

Can I bring my pet?

Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets - here

Back to top

What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (with freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

Back to top

Do the rooms have baths or showers?

All our apartments have showers.

Back to top

Where can I park?

Parking can be found at Q Park, Sovereign Square, LS1 4AG. To receive 30% discount you must prebook - visit www.q-park.co.uk/en-gb/cities/leeds and input code 'ROOMZZZ30' to receive the discounted rate.

Back to top

How far are you from the closest train station / airport?

We are 5 minutes’ walk to Leeds train station, 35 minutes’ drive to Leeds Bradford airport.

Back to top

How far are you from the city centre?

We are 30 seconds’ walk from the city centre.

Back to top

What is your disabled access?

There are no raised steps to enter the building. We have 2 accessible rooms available to choose from, with lift access to every floor.

Back to top

Where is the closest supermarket?

Co-op is 30 seconds’ walk away, as you exit the main entrance turn right onto Swinegate and follow the road round to Chaopraya restaurant. Co-op is on the opposite side of the road.

Back to top

Are council tax / bills included?

No Council Tax, No Bills, No Worries.

Back to top

Didn’t find an answer to your query?
Get in touch

Contact us
whatsapp