Got a question that needs an answer? We’re one step ahead of you

Key information

Where can I park?

Parking can be found at Q Park, Sovereign Square, LS1 4AG. Please speak to our reception team on departure for a 30% discount voucher. To pre-book your parking ticket, please visit: www.q-park.co.uk/en-gb/cities/leeds and enter code ‘ROOMZZZ30.’

Back to top

Can I smoke in my apartment?

No. All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Back to top

Are cots available for infants?

There are a small number of travel cots available for infants and also Z beds for older children available. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

Can I make specific requests (e.g. for bath/balcony etc)?

You can make special requests at time of booking or by contacting the Central Reservations team. Please note that whilst we try our best to fulfil requests they cannot be guaranteed.

Back to top

Can I turn up at the hotel on the day without pre-booking?

This is subject to availability. But you will need a valid credit or debit card for pre-authorisation (Visa, Mastercard) and to pay for your apartment. Unfortunately, all of our properties are cashless and cash payments are not possible.

Back to top

Do you provide towels?

Yes, we have towels set out and ready for you in all of our apartments.

Back to top

Why has the rate gone up since I checked last time?

Simply put, supply and demand. The fuller we get the more the price increases. To get the best available price it’s best to book as early as possible.

Back to top

What toiletries are provided in the rooms?

In all apartments we provide complimentary designer toiletries (from The White Company) for you. As standard, you’ll receive shampoo, shower gel and hand wash, but in some of our larger suites, you’ll receive a few extra treats!

Back to top

How can I apply for a corporate rate with Roomzzz Aparthotel?

Just email your requirements to sales@roomzzz.com and we’ll be more than happy to help.

Back to top

What does Grab and Go breakfast include, and when is it served?

Our handy, complimentary breakfast includes a selection of hot drinks and fruit juices, as well as a variety of yoghurts, freshly baked pastries, porridge sachets and a selection of fruits. You can grab these tasty delights anytime between 6.30am and 10.30am to eat on the move, or take back to bed with you. You choose.

Back to top

I’m dairy free/gluten free – what can I eat for breakfast?

We have a range of Grab & Go breakfast items, so there are dairy free/gluten free options available. If you’re unsure, or have any queries, please speak to a member of the reception team who will be happy to advise you.

Back to top

What are the reception operating hours?

We’re here for you around the clock! Our reception team is available 24/7 and ready to jump into action if you have any issues.

Back to top

What time is check in and check out?

You can check in anytime from 3pm. And checkout is 11am. But you can check in or check out up to 2 hours earlier or later at just £10 each, subject to availability. Just let us know.

Back to top

Can I leave my suitcase at reception?

Yes, of course! If you arrive before your check-in time, or want to have a last wander around the city after you check out, you don’t need to drag your luggage around with you. We’ll give you a luggage token and happily store your bags behind reception until you return to collect them.

Back to top

Can I pay cash on arrival?

Roomzzz are cashless. Although we’ll no longer accept cash, we do accept all major credit or debit cards and contactless payments. All bookings will require a pre-authorisation of a valid credit or debit card upon arrival (We accept Visa credit / debit card, MasterCard, contactless cards, Apple and Google Pay).

Back to top

Will I need to pay anything on arrival?

If you haven’t paid for your booking yet, you will need to pay on arrival. All bookings will also require a pre-authorisation of a valid credit or debit card upon arrival (We accept Visa debit / credit card, MasterCard, contactless cards, Apple and Google Pay).

Back to top

Why have I not had my security deposit back?

It can take up to 10 days for debit card payments and up to 14 days for credit card payments to be returned, and international cards may take slightly longer.

Back to top

How do I amend my booking?

If you have made a booking directly with Roomzzz and would like to amend or cancel your reservation, please contact our Central Reservations team direct on 0203 504 5555 or email reservations@roomzzz.com. Our friendly reservations team are available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm.

If you have booked via a third party, please contact your booking agent directly to discuss your options. However, please don’t hesitate to contact us if you have any queries.

Back to top

How do I book?

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

Back to top

How far are you from the closest train station / airport?

We are 5 minutes’ walk to Leeds train station, 35 minutes’ drive to Leeds Bradford airport.

Back to top

How far are you from the city centre?

We are 30 seconds’ walk from the city centre.

Back to top

Can you accommodate babies / children?

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Grande or Grande Plus Studios and some of the larger Smart Studios for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Back to top

What is your disabled access?

We have a ramp situated from the car park to the front entrance. There are 3 accessible rooms available to choose from, with lift access to every floor.

Back to top

What is included in the kitchen?

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (no freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

Back to top

Do the rooms have baths or showers?

All our apartments have showers.

Back to top

Is air conditioning available?

Yes, this is available in all our apartments and throughout the building for your comfort.

Back to top

Can I use the in-room telephone?

Yes, all UK landline calls are complimentary during your stay with us.

Back to top

Washing machine - powders / detergents what is available and where?

The communal laundry room (equipped with washer / dryer) is situated on the 3rd floor, ready for your use free of charge. Washing tablets are available to buy at reception.

Back to top

What’s your internet speed and download limits?

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

Back to top

What’s your smoking policy (inc vape / e-cigarettes)?

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Back to top

Where is the closest supermarket?

Sainsburys Local, situated across the traffic lights is only 100 yards to the left on Watergate Street.

Back to top

Can I have grocery delivery or takeaway delivered to site?

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Back to top

Can I have parcels delivered to site?

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

Back to top

Are council tax / bills included?

There are no additional charges. NO council tax, NO bills, NO worries.

Back to top

Do you have Smart TVs / can I cast Netflix & Prime video?

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Back to top

How do I check in / check out?

Please note that Roomzzz Leeds Headingley does not have a 24-hour reception. You will need to check-in at Roomzzz Leeds City West, 2 Burley Road, Leeds, LS3 1JR. We offer 24/7 support from our Leeds City West reception. Breakfast that is served at reception in Leeds City West is also offered as a pre-packed bag to take upon check in. Information regards number for reception and gate code for car park is also provided by the host upon check in in a leaflet that has all the information required to know about the Headingley site. Guests are not required to come to Leeds City West to check out as there is express check out box placed in Headingley.

Back to top

How far are you from the racecourse?

We are situated directly opposite the racecourse with Chester city walls between you, less than 5 minutes’ walk away.

Back to top

General

Can I bring my pet?

Unfortunately, your pet can’t stay with us. However, we do allow guide and assistance dogs.

Back to top

Didn’t find an answer to your query?
Get in touch

Contact us