Got a question that needs an answer? We’re one step ahead of you

Unfortunately, your pet can’t stay with us. However, we do allow guide and assistance dogs.

No. All our aparthotels are strictly non-smoking. This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

There are a small number of travel cots available for infants and also Z beds for older children available. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

You can make special requests at time of booking or by contacting the Central Reservations team. Please note that whilst we try our best to fulfil requests they cannot be guaranteed.

This is subject to availability. But you will need a valid credit card for pre-authorisation (Visa, Mastercard) and a valid debit or credit card to pay for your apartment.

Yes, we have towels set out and ready for you in all of our apartments.

Simply put, supply and demand. The fuller we get the more the price increases. To get the best available price it’s best to book as early as possible.

In all apartments we provide complimentary designer toiletries for you. As standard, you’ll receive shampoo, shower gel and hand wash, but in some of our larger suites, you’ll receive a few extra treats!

Just email your requirements to sales@roomzzz.com and we’ll be more than happy to help.

Our handy, complimentary breakfast includes a selection of hot drinks and fruit juices, as well as a variety of yoghurts, freshly baked pastries and fruit. You can grab these tasty delights anytime between 6.30am and 10.30am to eat on the move, or take back to bed with you. You choose.

We have a range of Grab & Go breakfast items, so there are dairy free/gluten free options available. If you’re unsure, or have any queries, please speak to a member of the reception team who will be happy to advise you.

You can check in anytime from 3pm. And checkout is 11am. But you can check in or check out up to 2 hours earlier or later for just £10 each. Just let us know.

Yes, of course! If you arrive before your check-in time, or want to have a last wander around the city after you check out, you don’t need to drag your luggage around with you. We’ll give you a luggage token and happily store your bags behind reception until you return to collect them.

Roomzzz are cashless. Although we’ll no longer accept cash, we do accept all major credit and debit cards. All bookings will require a pre-authorisation of a valid credit or debit card upon arrival (We accept Visa credit / debit card, MasterCard, contactless cards, Apple and Android Pay. Please note that there is a limit of £30 for contactless, Apple and Android Pay).

If you haven’t paid for your booking yet, you will need to pay on arrival. All bookings will also require a pre-authorisation of a valid credit or debit card upon arrival (We accept Visa debit / credit card, MasterCard, contactless cards, Apple and Android Pay. Please note that there is a limit of £30 for contactless, Apple and Android Pay).