Newcastle City Host Nights

Due to the Newcastle Roomzzz expanding and an internal promotion we are looking for a Host (Nights) to join our team.

Your Role

  • To maintain a high level of awareness of current hotel operations to be able to deal with telephone enquiries efficiently.
  • To answer telephones promptly and correctly to maximise business and minimise guest frustration.
  • To have a full understanding of Roomzzz Brand standards and all areas of operation throughout the hotel.
  • Understand the hotel fire and bomb procedure and act as a competent person in the event of an emergency.
  • To fully understand the security procedures throughout the hotel.
  • To have excellent personal presentation and adhere to the company standards of appearance at all times.
  • To maintain high levels of energy, enthusiasm and commitment to every task undertaken.
  • To have a flexible approach to the hours you are required to work.

Requirements

  • Experience in a similar role
  • Excellent customer service skills
  • Strong communication skills both written and verbal
  • A positive attitude
  • Team player

Please be aware this position is Nights 7pm- 7am and you will be required to work weekends.

See just a few of our core values

  • We look after every guest as if they are a good friend

  • We take every opportunity to surprise with remarkable service

  • We believe that delivering quality means doing it right when no one is looking

How to apply

Interested in joining our team? Great! Click the link below to start your application and we’ll be in touch soon.

Start Application