Due to the Newcastle Roomzzz expanding and an internal promotion we are looking for a Host (Nights) to join our team.
- To maintain a high level of awareness of current hotel operations to be able to deal with telephone enquiries efficiently.
- To answer telephones promptly and correctly to maximise business and minimise guest frustration.
- To have a full understanding of Roomzzz Brand standards and all areas of operation throughout the hotel.
- Understand the hotel fire and bomb procedure and act as a competent person in the event of an emergency.
- To fully understand the security procedures throughout the hotel.
- To have excellent personal presentation and adhere to the company standards of appearance at all times.
- To maintain high levels of energy, enthusiasm and commitment to every task undertaken.
- To have a flexible approach to the hours you are required to work.
- Experience in a similar role
- Excellent customer service skills
- Strong communication skills both written and verbal
- A positive attitude
- Team player
Please be aware this position is Nights 7pm- 7am and you will be required to work weekends.
See just a few of our core values
We look after every guest as if they are a good friend
We take every opportunity to surprise with remarkable service
We believe that delivering quality means doing it right when no one is looking