Got questions? We’ve got the answers!

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in our Family Grande Studios for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Pets are welcome at our aparthotels, simply add it to your booking. Owners remain responsible for the actions of their pet/s at all times. Please refer to our House Rules for Pets here - https://www.roomzzz.com/terms-and-conditions

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (no freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

All our apartments have showers. Baths are included in selected apartments.

Air conditioning is available in selected hotels, please refer to the selected hotels facilities section on the website for full details.

Yes, all UK landline calls are complimentary during your stay with us.

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

There are a small number of travel cots available for infants and also sofa beds for older children available. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available from 8am to 6pm ever day of the week (including Weekends & Bank Holidays). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.

Onsite parking is available on a first come, first serve basis on arrival and is charged from £10 per night. Alternatively, parking can be found at the Chester Racecourse Car Park (CH1 2LY) or Watergate Street Car Park (CH1 4JE).

We are 20 minutes’ walk / 5 minutes’ drive from Chester train station, 35 minutes’ drive to Liverpool John Lennon airport and 45 minutes to Manchester airport.

We are 10 minutes’ walk from the city centre.

We are situated directly opposite the racecourse with Chester city walls between you, less than 5 minutes’ walk away.

No Council Tax, No Bills, No Worries.