Got questions? We’ve got the answers!

We are situated directly opposite the racecourse with Chester city walls between you, less than 5 minutes’ walk away.

Yes, we have a small number of travel cots available for infants and can accommodate extra beds (from £10 per night) in Grande or Grande Plus Studios and some of the larger Smart Studios for older children. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

Unfortunately, your pet can't stay with us. However, we do allow guide and assistance dogs.

We have a ramp situated from the car park to the front entrance. There are 3 accessible rooms available to choose from, with lift access to every floor.

Our fully equipped kitchens come with a kettle, toaster, microwave, fridge (no freezer compartment), dishwasher, 2 ring hob and extractor hood. Inside the cupboards you’ll find crockery and cutlery, tumblers, wine glasses, knife set, pans, colander, frying pan and a chopping board. Everything you need to cook up a storm in your own apartment.

All our apartments have showers.

Yes, this is available in all our apartments and throughout the building for your comfort.

Yes, all UK landline calls are complimentary during your stay with us.

The communal laundry room (equipped with washer / dryer) is situated on the 3rd floor, ready for your use free of charge. Washing tablets are available to buy at reception.

Download 197.1 Mbps / Upload 179.5 Mbps * These are maximum speeds and actual speeds may vary.

All our aparthotels are strictly non-smoking (including e-cigarettes). This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.

Sainsburys Local, situated across the traffic lights is only 100 yards to the left on Watergate Street.

Yes, all you need to do is meet the driver at the door (as you would at home) to receive your food delivery.

Yes, our reception hosts are onsite 24 hours a day so you’ll never miss a parcel delivery.

There are no additional charges. NO council tax, NO bills, NO worries.

There are a small number of travel cots available for infants and also Z beds for older children available. Just let us know when you make your reservation and we’ll do everything we can to help where possible.

It’s easy. Book online anytime by clicking on ‘Book Now’. Or give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm. Saturday, Sunday & Bank Holidays from 9am to 6pm). We also have a price match guarantee policy. If you find a lower rate for the same room, same location with the same booking terms within 12 hours of making your reservation we will refund you the difference. We will price match if you haven’t yet booked. To prove the price you have seen, please provide a screenshot with the date / time visible. To submit a claim please contact reservations@roomzzz.com or call 0203 504 5555.

We have TVs on site that can be used with a firestick, now tv, apple tv, google tv or any other plug-in streaming service.