Q. How do I book?
A. It’s easy. Just give the central reservations team a call on 0203 504 5555 (available Monday to Friday from 8am to 8pm, Saturday from 9am to 6pm, Sunday and Bank Holidays - closed). Or book online anytime by clicking on ‘Book Now’. Please check our opening hours for Christmas here.
Q. What time is check in and check out?
A. You can check in anytime from 3pm. And checkout is 11am. But you can check in or check out up to 2 hours earlier or later for just £10 each. Just let us know.
Q. Where can I park?
A. Most Roomzzz Aparthotels have plenty of parking nearby, but each one is different. So please check your confirmation email or contact the Aparthotel you're staying at.
Q. Can I bring my pet?
A. Sadly, no pets are allowed.
Q. Can I smoke in my apartment?
A. No. All our aparthotels are strictly non-smoking. This includes the balconies, guest apartments and all public areas within the building. Any apartments smoked in will incur a minimum £100 charge for fumigation and you may be asked to leave.
Q. Are cots available for infants?
A. There are a small number of travel cots available for infants. Just let us know when you make your reservation and we’ll do everything we can to help where possible.
Q. Can I make specific requests (e.g. for bath/balcony etc)?
A. You can make special requests at time of booking or by contacting the Central Reservations team. Please note that whilst we try our best to fulfil requests they cannot be guaranteed.
Q. Can I turn up at the hotel on the day without pre-booking?
A. This is subject to availability. But you will need a valid credit card for pre-authorisation (Visa, Mastercard, American Express) and a valid debit or credit card to pay for your apartment.
Q. Can I pay cash on arrival?
A. You can pay cash (upto £500 max.) but you will still need a valid debit or credit card (Visa, Mastercard, American Express) for pre-authorisation when you check in. Alternatively, you can pay on arrival with any valid major debit or credit card.
Q. Why has the rate gone up since I checked last time?
A. Simply put, supply and demand. The fuller we get the more the price increases. To get the best available price it’s best to book as early as possible.
Q. How can I apply for a corporate rate with Roomzzz Aparthotel?
A. Just email your requirements to email@example.com and we’ll be more than happy to help.